Stop making customers repeat themselves.
Your AI agents and your support team share one memory of every customer: what happened, what’s still open, and how they want to be helped. Across chat, email and phone, every conversation makes the next one better.
From a support pilot: frustration down 28% · tickets closed with no human, 11% → 48% · live in two weeks
One customer. Three channels. Nothing said twice.
Sam never repeated himself. Not to the AI agent, and not to Priya.
Every customer, remembered.
A helpdesk remembers tickets. RealMemory remembers people: what they’ve been through, what your company knows, and what actually worked. Your AI agents and your team work from the same memory.
Two weeks in, the agent answered like someone who knew them.
A software company connected RealMemory to its AI support agent: Experience Core for each customer, Knowledge Base for everything the company knows. One week to integrate, one week to tune.
Customers stopped re-explaining, and answers stopped needing a human to fix them: corrections fell from about 32% of answers to 2%. The team now aims for 75% of tickets closed with no human by the end of the year.
Customer frustration with support, in the company’s own customer survey.
Tickets closed end to end with no human, after two weeks.
Director of Support and Client Success, pilot company
The right answer, in the right voice.
Adaptive Style learns from past conversations how each person wants to be helped: steps or a summary, an apology first or straight to the fix. Your AI agent gets it as a recommendation with every reply.
Text only, one person at a time. Your team can see it, tune it, or turn it off.
Everything it knows, in one place your team can edit.
Every customer has a profile: what matters, what’s open, what didn’t work, and how they want to be helped. Your team sees exactly what your AI agent sees.
Correct anything, add a note, or delete a person everywhere with one request. Personal details are redacted before storage, and memory never trains anyone’s model.
What’s inside.
Support teams get the same engine as every RealMemory solution. Experience Core knows each customer, Knowledge Base knows your company, and RealDNA gives your support agent a consistent character if you want one.
Experience Core
Each customer’s history, what’s still open, and how they want to be helped. Adaptive Style included.
Knowledge Base
Everything your company knows, classified and current, so answers stop needing a human to fix them.
RealDNA
A consistent character for your support agent, the same on any model.
Questions from support teams.
Software companies with support teams, whether AI agents answer first, people do, or both. It works across chat, email and phone.
Through the API or MCP, underneath the AI agent you already use. With Intercom, every new conversation reaches RealMemory the moment it arrives, and it reads your Intercom knowledge base too. Slack connects as well. Any model, no retraining.
They get a brief before they say hello: who this is, what’s already been tried, and how they want to be helped. The customer never starts over.
About two weeks. In the pilot, it took one week to connect and one week to tune.
It doesn’t guess. If the answer isn’t in what your company knows, it routes the question to a person, following your settings, and learns from how they answer.
Outdated facts are replaced automatically. The Knowledge Base checks every day for what changed and whether it matters.
Card numbers and personal data are redacted before anything is stored. Memory is encrypted, kept separate from every other client’s, and never trains anyone’s model. One request deletes a person everywhere, with a full audit log.
Yes. Every customer profile is visible to your team, and anything in it can be corrected, added to or deleted.
The support setup includes Experience Core, with Adaptive Style, and Knowledge Base. RealDNA is available as an add-on.
Same engine. A different team.
Know every caller before you say hello.
Live help on every call: who’s calling, what’s true, and what to say, while the caller is still on the line.
Company knowledge that never goes on vacation.
Butler answers employees in Slack, web chat or email, and asks the right person when it doesn’t know.
One engine. Six solutions.
Compare every setup side by side: who it’s for, what’s included, and what we’ve measured.
Give AI real experience.
Investing in AI infrastructure? Let’s talk →