Know every caller before you say hello.
Your operator types a customer ID and the question. While the caller is still on the line, RealMemory answers with who’s calling, what your company knows, and what to say. Every call teaches it something for the next one.
From a call center pilot: 3 in 4 calls cut from 10 to 4 minutes · satisfaction up 25% · works from transcripts
One operator. Three calls. Nothing to look up.
No searching while the caller waits. No guessing how to handle them. The operator gets both at once.
No more scripts.
Scripts and knowledge searches treat every caller the same, and leave the operator to piece it all together while the caller waits. RealMemory puts the person, the facts and the approach into one answer.
Faster calls, because nobody searches or guesses.
At one pilot contact center, operators used to do two things while the caller waited: search for the answer, and work out how to handle this particular customer.
Now they type the customer ID and the question into RealMemory. It answers with the person’s profile, the facts from the Knowledge Base, and a recommended reply, all at the same time. Three in four calls now take 4 minutes instead of 10, and the company is continuing to invest in the pilot.
Call time on 75% of calls, from pickup to hang-up, not counting hold.
Customer satisfaction, in the company’s own post-call survey.
VP of Support, pilot contact center
The answer is half of it. How to handle the caller is the other half.
From past calls, Adaptive Style learns how each person wants to be spoken to: who needs to vent first, who wants every detail, who wants one line and nothing else. Operators get it inside every recommendation, so they don’t have to work it out mid-call.
It works from transcripts only, never tone of voice, and it learns one person at a time.
One screen, while the caller is still talking.
Operators ask in the RealMemory portal, by customer ID. The answer shows who’s calling, what’s still open, what didn’t work, and what to say, with a source for every fact.
Your team can correct anything or add a note, and the next operator gets it on the very next call. Card numbers and personal data are redacted before storage, and memory never trains anyone’s model.
What’s inside.
Call centers get the same engine as every RealMemory solution. Experience Core knows each caller, Knowledge Base knows your company, and RealDNA is there when an AI agent works alongside your operators.
Experience Core
Each caller’s history, what’s still open, and how they want to be spoken to. Adaptive Style included.
Knowledge Base
Everything your company knows, classified, current, and handed to the operator with the question.
RealDNA
A consistent character for any AI agent that works alongside your team.
Questions from call centers.
Call centers and contact centers where human operators handle a high volume of calls. It helps operators during the call, and it keeps what your best people know when they move on.
They type the customer ID and the question into the RealMemory portal. While the caller is still on the line, they get the caller’s profile, the facts from your Knowledge Base, and a recommended reply.
No. It works from transcripts only. RealMemory can turn recorded calls into text, but it never analyzes tone of voice or emotion, and never uses voiceprints.
After each call, it reads the transcript and keeps what matters: what happened, what’s still open, and what worked. The next operator gets it on the next call.
Card numbers and personal data are redacted before anything is stored. Memory is encrypted, kept separate from every other client’s, and never trains anyone’s model.
Operators use the RealMemory portal. RealMemory also connects to Slack and Intercom, and to any other system through the API or MCP.
Yes. Your team can see, correct or delete anything it remembers, and one request deletes a person everywhere, with a full audit log.
Yes, with no retraining. Switch models, and every memory stays.
The call center setup includes Experience Core, with Adaptive Style, and Knowledge Base. RealDNA is available as an add-on.
Same engine. A different team.
Company knowledge that never goes on vacation.
Butler answers employees in Slack, web chat or email, and asks the right person when it doesn’t know.
See why deals stall. Fix it.
Remembers every buyer and every call, and helps reps before, during and after each one.
One engine. Six solutions.
Compare every setup side by side: who it’s for, what’s included, and what we’ve measured.
Give AI real experience.
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