Products · Experience Core

Remember people, the way people do.

Experience Core remembers everyone your AI talks to: what happened, what matters to them, and how they want to be spoken to. Every conversation makes the next one better, on any model.

The heart of every RealMemory solution · Adaptive Style included

One customer. Three months. Nothing said twice.

Lena K.
March · Chat
Hi! We’re setting up exports for our finance team.
Recalled
[OK]
New customer · nothing yet
Saved
[OK]
Finance team · exports matter
Style
[OK]
Friendly · likes details
AI reply · sent to customer
Welcome! For a finance team, scheduled exports work best. Here’s how to set one up, step by step, with the fields most finance teams use.
Lena K.
May · Email
The export failed right before our board meeting. Not great.
Recalled
[OK]
Finance team · scheduled exports
Saved
[OK]
Month-end exports are critical
Style
[OK]
Stressed · wants it owned
AI reply · sent to customer
Sorry, Lena, and before a board meeting of all times. That’s on us. It’s fixed, and I’ve added a check on your month-end exports.
Lena K.
Today · Chat
Anything I should know before month-end?
Recalled
[OK]
Month-end · board meeting · May failure
Strongest
[OK]
Month-end exports
Style
[OK]
Calm again · likes details
AI reply · sent to customer
Yes: your month-end export runs Friday. After May, we added a check, and it passed this morning. Your board numbers will be ready by 9 a.m.

No one told the agent what mattered to Lena. It learned that, and remembered.

The difference

It remembers, so customers don’t have to.

Saving every conversation isn’t memory. After each one, Experience Core decides what mattered about the person and connects it to what it already knows. Like the brain, connections that keep mattering grow stronger, and outdated facts are replaced.

Step
Chat history
Experience Core
Keeping
Every word, forever
What matters about the person, decided after every conversation.
Recalling
Searches old transcripts
Recalls what’s relevant to this moment, the way a person would.
Importance
Everything weighs the same
Connections that keep mattering get stronger, so the right detail comes first.
Change
Old and new facts contradict each other
Updates as people change: a new plan, a new job, a changed mind.
Tone
Not its job
Learns how each person wants to be spoken to, with Adaptive Style built in.
Storage remembers everything. Experience remembers what matters.
From a pilot

Third time, same problem. This time, it went differently.

A customer hit the same issue twice, and both times the agent started from the top: open the app, go to settings, click here. The third time, the customer wrote back in capitals.

With Experience Core, the agent remembered what had already failed twice, and Adaptive Style read the capitals as someone who needed the problem owned, not another script. So the agent skipped the steps, owned it, and fixed it. The customer’s reply: finally, someone who cares.

Email · same issue, third time · details changed
Before
AI agent
Sorry to hear that! First, open the app, go to Settings, and select Sync…
Customer
WE DID THIS LAST TIME. AND THE TIME BEFORE. IT DIDN’T HELP!!!
After
AI agent · with Experience Core
I can see this is the third time, and the usual steps didn’t fix it before, so let’s skip them. I’ve sent it to our engineers with both earlier cases attached, and I’ll update you by 3 p.m.
Customer
Finally, someone who cares.
−28%

Customer frustration with support at one pilot company, measured by surveying its customers after replies started matching how each one likes to be spoken to.

“Our agent finally understands what the customer is asking and how to reply.”

Director of Support and Client Success, pilot company

Included: Adaptive Style

What to say is half of it. How to say it is the other half.

From the same conversations, Adaptive Style learns how each person wants to be spoken to: who swears without meaning it, who needs to vent first, who wants one line and nothing else. Your AI gets a recommendation for every reply, and your human team can get it as a short brief.

It works from text only, never tone of voice. It learns one person at a time, and your agent’s DNA decides how far it adapts.

Same broken export · two customers
Jake
The f***ing export broke again lol
Reads as: relaxed, this is just how he talks
AI agent
Ha, that export again. Found it: the date filter was stuck. Fixed, so rerun it and you’re good.
Rosa
THE EXPORT FAILED. AGAIN. THIRD TIME THIS MONTH!!!
Reads as: venting, needs someone to own it
AI agent
You’re right, Rosa. Three failures in a month isn’t OK, and that’s on us. It’s fixed, and I’ll check your next export to make sure.
See it, tune it

See exactly what it knows about each person.

See what Experience Core knows about each person and how they want to be spoken to. Correct anything, add what your team knows, or switch Adaptive Style off for anyone who asks.

People’s memories stay theirs: visible only to your team, never used to train anyone’s model, and deleted everywhere with one request.

Person
Rosa P.
Adaptive Style · On
Email
Chat
What matters
Month-end exports for the board
Strong
Annual plan · renews in June
Strong
Billing contact: Rosa (was Tom)
Updated
Open right now
Export failed three times this month · promised an update by 3 p.m.
What didn’t work
The standard sync steps, twice. Don’t suggest them again.
How she wants it · Adaptive Style
Long emails. Capital letters when frustrated. Calms down once someone owns the problem.
What works
Own the problem first
Works
A clear time for the next update
Works
Step-by-step instructions
Annoys her
Team notes
Wants to hear “sorry” before anything else. Never ask her to restart the app.
Added by Alex · Support
Learned from 23 conversations · Text only
Opt out
Add a note
Product view · example data
With the other modules

Works even better with Knowledge Base and RealDNA.

Experience Core knows each person. Knowledge Base knows your company. RealDNA decides who your agent is. Together, your AI answers like someone who has been on your team for years.

Who you’re talking to

Experience Core

Each person’s history, what matters to them, and how they want to be spoken to. Adaptive Style included.

What you know

Knowledge Base

Everything your company knows, classified, current, and ready for every answer.

Learn more →
Who it is

RealDNA

Your agent’s own character. Set once, the same on every model.

Learn more →
Knowledge Base knows what’s true for everyone. Experience Core knows what’s true for this person.
FAQ

Questions about Experience Core.

What does it remember?

Anything in a conversation that matters about the person: what happened, what’s still open, promises made, preferences, and how they like to be spoken to. Small talk isn’t kept.

Does it keep everything forever?

No. Like a person, it keeps what matters. Connections that keep mattering get stronger, and outdated facts are replaced the moment they change.

What is Adaptive Style?

The part of Experience Core that learns how each person wants to be spoken to. It’s always included, works from text only, and you can switch it off for anyone.

How is it different from Knowledge Base?

Knowledge Base learns what’s true for everyone at your company. Experience Core learns about each person, one at a time.

Can our human team use the same memory?

Yes, if you choose. Your AI agents and your people can share one memory of each customer.

Does it work with any model?

Yes, with no retraining. Switch models, and every memory stays.

Can people see or delete what’s remembered?

Yes. You can see, correct or delete anything it remembers, and one request deletes a person everywhere. Nothing it learns trains anyone’s model.

How do we connect it?

Two calls. After a conversation, one decides what, if anything, is worth saving. Before a reply, the other asks what it knows about this person. Same API and MCP as the rest of RealMemory.

How is it priced?

It’s the base module in every RealMemory solution, and Adaptive Style always comes with it, never as an extra. Knowledge Base and RealDNA are included in some solutions and available as add-ons in the rest.

Give AI real experience.

Memory that prioritizes, connects, and evolves.
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