Terms of Use
The rules for using the RealMemory website. Our products are covered by a separate agreement with each customer.
Last updated: October 18, 2026 · Real Memory AI, Inc.
These Terms of Use (“Terms”) govern your use of realmemory.ai and any other website operated by Real Memory AI, Inc. (“RealMemory,” “we,” “us”) that links to these Terms (together, the “Site”). By using the Site, you agree to these Terms. If you don’t agree, please don’t use the Site.
1. The Site and our products
The Site tells you about RealMemory and lets you request access, contact us, and book a call. Our products and services, including our API, MCP server, customer portal, and pilot programs (the “Services”), are provided only under a separate written agreement with RealMemory. If that agreement conflicts with these Terms, that agreement controls. The one exception is the Lab Playground, which these Terms cover (see section 8).
Access to the Services is by invitation. Submitting a request through the Site does not guarantee access.
2. Who can use the Site
The Site is intended for businesses and professionals. It is not directed to anyone under 16, and you may not use it if you are under 16. If you use the Site on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization.
3. Information on the Site
Content on the Site is provided for general information. Product descriptions, features, roadmaps, and timelines may change without notice. Pilot results, customer stories, and examples describe specific situations and do not guarantee that you will get the same results.
Not an offer of securities. Nothing on the Site is an offer to sell, or a solicitation of an offer to buy, any securities of RealMemory. Any such offer will be made only through definitive documents provided to qualified persons.
Forward-looking statements. The Site may include statements about our plans, products, and expectations. These statements are not promises or guarantees, and actual results may differ.
4. Information you send us
Please make sure the information you give us is accurate. Our Privacy Policy explains how we handle personal information.
If you send us ideas, suggestions, or feedback, we may use them freely without any obligation to you. Please don’t send us confidential information through the Site unless we have agreed in writing to keep it confidential.
5. Acceptable use
When using the Site, you agree not to:
- break any law or anyone else’s rights;
- access or try to access non-public areas of the Site or our systems, or get around any security or access controls;
- probe, scan, or test the Site for vulnerabilities, except as described below;
- scrape, crawl, or copy the Site using automated tools, except for search engines that follow our robots.txt file;
- use content from the Site to train, fine-tune, or evaluate artificial intelligence or machine learning models, or to build a competing product or dataset;
- interfere with or overload the Site, or introduce malware or other harmful code;
- impersonate anyone or misrepresent your affiliation with any person or organization.
Reporting security issues. If you believe you’ve found a security vulnerability, please report it to security@realmemory.ai and give us a reasonable time to fix it before disclosing it to anyone else.
6. Our intellectual property
The Site and its content, including text, graphics, logos, research, and software, belong to RealMemory or its licensors and are protected by intellectual property laws.
We give you a limited, non-exclusive, non-transferable, revocable permission to view and use the Site for your own information or to evaluate RealMemory for your organization. You may quote short excerpts of our research and articles if you credit RealMemory and link to the original page. All other rights are reserved.
RealMemory, RealDNA, and our logos are trademarks of RealMemory. You may not use them without our prior written permission, except to refer to us accurately.
7. Third-party services and links
The Site may link to or include services run by others, such as scheduling and analytics tools. We don’t control those services and are not responsible for them. Their own terms and privacy policies apply when you use them.
8. The Lab Playground
The Lab Playground at lab.realmemory.app (the “Playground”) is a free way to try our products. By signing in, you agree to these Terms for your use of the Playground.
- Access: you sign in with a Google account. Each product has a daily request limit, and we may change the limits at any time.
- Use it to try things out: we recommend using made-up details and not entering real personal, customer, or confidential information. You are responsible for what you enter.
- No guarantees: the Playground is a demonstration, provided “as is.” Its responses are generated by AI, may be inaccurate, and are not advice. We may change, pause, or end the Playground at any time.
- Your account: you can delete your account at any time, and your Playground data is deleted with it. We may suspend accounts that misuse the Playground or try to get around its limits.
The acceptable use rules in section 5 also apply to the Playground.
9. Disclaimer of warranties
THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, REALMEMORY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ITS CONTENT IS COMPLETE OR CURRENT.
10. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, REALMEMORY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SITE OR THESE TERMS. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).
Some jurisdictions do not allow certain warranty disclaimers or limitations of liability, so some of the above may not apply to you.
11. Indemnification
To the extent permitted by law, you agree to defend and indemnify RealMemory and its directors, officers, and team members against any claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Site or your violation of these Terms.
12. Governing law and courts
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Any dispute arising from or related to the Site or these Terms will be brought exclusively in the state or federal courts located in Delaware, and you and RealMemory consent to their jurisdiction.
If you live in the European Union or the United Kingdom, nothing in these Terms takes away the protections you have under the mandatory laws of your country of residence.
13. Suspension
We may suspend or restrict your access to the Site at any time if we reasonably believe you have violated these Terms or to protect the Site, our users, or RealMemory.
14. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the “Last updated” date above, and for material changes we will provide a notice on the Site. Your continued use of the Site after an update means you accept the updated Terms.
15. General
These Terms, together with our Privacy Policy, are the entire agreement between you and RealMemory about the Site. If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce any part of these Terms is not a waiver. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition, or sale of assets.
16. Contact
Questions about these Terms? Email us at hello@realmemory.ai.
Give AI real experience.
Investing in AI infrastructure? Let’s talk →